Legal & Payments
Refund Policy
How refunds, project cancellations, and milestone payments work for studio engagements.
Last updated: April 15, 2026
This Refund Policy applies to software engineering, MVP development, and advisory services provided by Emiote Solutions ("Emiote," "we," "us," or "our"). By engaging our studio, you agree to this policy alongside our Terms and Conditions.
1. Nature of Custom Engineering Services
We build custom software, product architectures, and specialized digital solutions. Engineering capacity, senior time, and technical infrastructure are allocated specifically to your project upon confirmation and deposit payment. Because of this dedicated allocation, standard retail consumer refund rules do not apply.
2. General Rule: Non-Refundable Work in Progress
Except as explicitly stated in a signed statement of work (SOW) or required by law, payments made for confirmed project phases or completed milestones are non-refundable once engineering discovery, design, or codebase development has commenced. Milestone payments compensate the studio for dedicated engineering resources and deliverables completed to date.
3. Cancellations Prior to Project Start
If a client cancels an engagement in writing before substantive engineering work or architecture setup has begun, Emiote may, at its sole discretion, issue a partial refund of the initial deposit minus unrecoverable administrative or third-party license expenses already incurred.
4. Completed & Accepted Deliverables
Handover of source code repositories, deployed staging applications, architecture blueprints, or design assets as defined in project acceptance criteria completes our obligation for that milestone. Delivered and accepted milestones are non-refundable.
5. Quality Concerns & Good-Faith Resolution
If you believe a deliverable does not match the specifications defined in your signed agreement, notify us in writing within 10 business days of delivery at hello@emiote.com. We review all good-faith feedback immediately and perform required code revisions according to the agreement warranty terms.
6. Payment Disputes & Chargebacks
We urge clients to contact our leadership team directly to resolve any billing or deliverable concern before initiating a bank chargeback. Initiating an unauthorized chargeback suspends ongoing engineering work and active repository access immediately.
7. Third-Party Vendor Fees
Payments made directly to third-party vendors (such as domain registrars, hosting infrastructure, or third-party SaaS API services) are subject strictly to those vendors' individual refund policies.
Have questions about billing or refunds?
Contact our team anytime at hello@emiote.com.